Returns and Refund Policy

At Jhabis Food Mart, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully before making a request.

1. Eligibility for Returns

Due to the perishable nature of many of our products, we only accept returns under the following conditions:

• The item was delivered damaged or expired
• You received the wrong item
• The item is unopened and in its original packaging
• You report the issue within 24 hours of receiving your order

2. Non-Returnable Items

The following items are not eligible for return:

• Fresh produce that has been opened or used
• Items not in their original condition or packaging
• Items returned after the 24-hour window

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3–7 business days and returned via your original payment method.

4. How to Request a Return

To request a return or refund, please follow these steps:

• Send an email to support@jhabisfoodmart.com within 24 hours of receiving your item
• Include your order number, a description of the issue, and clear photo evidence
• Wait for our customer support team to respond with return instructions

5. Delivery Issues

If your order is delayed or never arrives, please contact us immediately. We will investigate the issue and either re-deliver the item or issue a refund, depending on the outcome.

6. Exchange Policy

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please follow the same return request procedure.

7. Contact Us

For further assistance with returns and refunds, please contact our support team:
Email: support@jhabisfoodmart.com
Phone: +234 706 365 6998

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